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network support : small businesses

For small businesses and startups with 10 to 50 network users, 1stGMC's IT outsourcing services free you from dependence on an individual freelance consultant while giving you affordable, reliable access to enterprise-class technical expertise.

By delivering professional know-how when you need it, providing specialized expertise in key applications, offering unique services such as automated server monitoring, and charging only for services you use, 1stGMC gives you an affordable way to maximize the business value of your network.

1stGMC is the smart way for small businesses to build and maintain a reliable and secure information system and to have fast access to the skilled support ordinarily available only to businesses who can afford a large internal IT organization.

Why 1stGMC Makes Sense for small businesses
1stGMC's staff size, breadth and depth of technical expertise, and familiarity with enterprise IT allow small businesses to avoid the pitfalls associated with excessive reliance on smaller service organizations or independent freelance consultants.

working with 1stGMC

Working with 1stGMC allows your small business to:

Avoid Dependence on Individual Freelance Consultants

For IT support small businesses often rely heavily on independent freelance consultants.

Although freelance consultants carry less overhead than larger support organizations and can afford to charge marginally less, they are often stretched too thin to respond quickly to urgent situations.

If an independent consultant is busy with another client, sick, on Holiday or in training, the lack of backup personnel may force your business to wait for help during an emergency. As your small business grows, network downtime or problems with critical applications become more costly.

The money you thought you were saving on a freelancer can be eaten up quickly by lost productivity.

Have Access to Expertise in Complex IT Solutions

Many small service organizations or freelance consultants focused on small business IT support may excel at providing "connect-the-dots" solutions but lack the experience to deal cost-effectively with complex IT infrastructures with features such as multi-office connectivity, VPN’s, mobile workforces, telecommuter support, integrated financial and operational applications, eCommerce, and custom software.

1stGMC's enterprise experience can be valuable to your small business because enterprise environments are inherently complex, integration issues require in-depth knowledge in many IT disciplines, and achieving a high level of stability,

Build a Solid Foundation for Seamless Growth

Small businesses often start with an IT system implemented on a shoestring budget. Lacking a proper foundation, a series of band-aid fixes often get piled on top of a weak foundation.

As a business grows, stability and scalability issues can hinder the success of the organization. Such environments need proper assessment, intelligent strategic planning, and broad-based expertise to upgrade to an IT infrastructure that will provide the solid foundation to meet critical business needs and ease future growth.

Work with Solution Providers, Not Product Resellers

Small businesses require guidance and education to navigate through an increasingly complex maze of technology options available for accelerating business growth and improving efficiency. They do not need an IT consultant who is trying to sell them a product. 1stGMC avoids conflicts of interest by not selling any products. This allows 1stGMC to align technical expertise with the best interests of clients. IT consulting and product selling can lead to a situation where the proposed solution is built around a predetermined technology rather than the genuine needs of a small business.

The breadth and depth of 1stGMC's consulting expertise brings a unique set of advantages to companies trying to maximize the business value of their IT network within a reasonable budget. These advantages include:

Best Practices

1stGMC’s staff of Microsoft and Cisco certified consultants average more than ten years of real-world industry experience, in the trenches of IT support, performing a wide variety of technical projects for a broad range of clients.

Each consultant brings a set of personal best practices from this extensive industry experience, and these are further refined by the company-wide best practices training that 1stGMC instills in its consulting staff.

This means you get not just expert technical skills, but a consultant with proven methods for how to apply those skills to solving real-world business problems successfully and in a repeatable fashion.

Knowledge Transfer

1stGMC is committed to knowledge transfer from 1stGMC's consultants to customers. By teaching clients to deal with problems that are within their comfort zone, 1stGMC can focus on providing high-value services by helping clients resolve complex problems and facilitating the adoption of leading-edge technologies.

1stGMC often helps clients hire internal, front-end support staff, such as desktop support technicians, once clients grow to the point that outsourcing these functions is no longer cost effective.

Service Delivery Options Available for Small Businesses

To suit the needs and budgets of mid-size businesses, 1stGMC offers a variety of options for delivering support, troubleshooting and consulting services.

IT Outsourcing and Network Monitoring Packages

As a result of years of experience supporting small business IT networks, 1stGMC has developed a variety of IT Outsourcing and Network Monitoring Packages designed to provide an affordable way for small businesses to maintain information systems that feature high availability, performance and security.

1stGMC's IT Outsourcing and Network Monitoring Packages also feature network assessment, security audits, Help Desk Call Center support, and the establishment of safe remote connections between your network and 1stGMC’s support experts.

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We would welcome the opportunity to discuss your requirements further. If we can be of any assistance to you, please contact us or one of our ad sponsors.

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Offshoring may eliminate as many as one in five programming, software engineering and back office jobs such as data-key entry during the next several years in certain metropolitan areas where employment in those fields is the heaviest, according to a study by The Brookings Institution released this week.

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